You don't need another generalist.
FOR UKG IMPLEMENTATION & RESELLER PARTNERS
You need someone who can close the hard ones.
benITfitsU works exclusively with UKG implementation partners as a specialist escalation resource. We're not a full-service consulting firm. We don't compete with your core business. We do one thing: resolve the UKG Benefits escalations your team can't close.
Bring us in when:
▸ A Benefits ticket has been open 60+ days and the path to resolution isn't clear
▸ Your client is threatening to escalate to their executive team or walk
▸ Level 1 and Level 2 have already attempted resolution without success
▸ The issue involves ACA data, PlanSource integration, carrier feeds, or post-OE election loss
▸ You need SQL-level backend diagnostics — not just configuration review
These are not edge cases. They're the situations benITfitsU was built for.
How we work with your team
01
You reach out
Book a free 30-minute Partner Discovery Call. Tell me what you're dealing with — a specific escalation, a pattern of issues, or a client relationship at risk. I'll tell you plainly if and how I can help.
02
We agree on scope
Every engagement starts with a clear written scope: what we're doing, what we're not doing, what we need from you, and what you'll receive. No surprises.
03
We diagnose and close
We work at the backend and architecture level. We find the root cause — not just the symptom. We document everything and deliver findings to you first.
04
You keep the relationship
Everything goes to you. How you present findings to your client is your call. We stay in the background unless you want us visible. Your client relationship stays yours.
Engagement Options
For a specific chronic or critical escalation. We diagnose, resolve, and document. Flat project fee $8,000–$15,000, or $225–$275/hr depending on complexity and urgency. Available within 48–72 hours of scoping call.
Monthly access to platform-level Benefits expertise. We review your open escalation queue, flag patterns, and triage proactively. $3,500–$5,000/month. Minimum 3-month engagement. Retainer partners receive priority scheduling.
